INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. How to place an order?

You can browse the products on our website, select the items you want to purchase, click "Add to Cart", and then go to the checkout page, fill in your information and complete the payment as instructed.

2. What payment methods are supported?

We accept a variety of payment methods, including credit cards (such as Visa, MasterCard, American Express), PayPal, and some region-specific payment methods. You can view the available payment options during checkout.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to check the status of your package on our tracking page or on the carrier's website.

4. How long does delivery take?

Delivery times depend on the shipping method you choose and your destination. Domestic shipments usually take 3-7 business days, while international shipments may take 7-21 business days. Please note that processing time is usually 1-3 business days.

5. How do I request a refund?

If the item you received is defective or not as described, please contact Customer Service within 7 days of receiving the item to request a refund. Please include your order number and photos of the problem so that we can process your request as quickly as possible.

6. Can I change or cancel my order?

If you wish to cancel or change your order, please contact Customer Service as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request, but once the order enters the shipping process, you will not be able to make changes or cancellations.

7. Do you ship internationally?

Yes, we support international delivery. You can select your country and region during checkout and the system will automatically calculate the shipping cost and display the available shipping methods.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Company Name:Guangzhou Deruitian Cross-border E-commerce Co., Ltd.

Email:Nc001320@outlook.com